Frequently Asked Questions

We've put together a bunch of frequently asked questions to help you on your quest to getting your Bolt phone case.

Shipping

WHERE IS BOLT BASED OUT OF?

Proudly located in NYC.

HOW LONG UNTIL MY US ORDER SHIPS?

Most orders ship within 24-48 hours. You'll receive tracking information as soon as it is sent out. If it's urgent please write to help@bolt.is. Please remember that your order number is NOT your tracking number.

HOW LONG WILL IT TAKE TO RECEIVE MY INTERNATIONAL ORDER?

International orders are typically shipped within 24-48 hours of being placed. Once your order is shipped it can take 7-15 business days to arrive, depending on your location.

I’M IMPATIENT AND WONDERING WHY CAN'T I TRACK MY ORDER YET?

UPS usually needs about 24 hours after their initial scan for things to show up on their website. If you aren't seeing anything after that please feel free to reach out us.

CAN I CHANGE MY ORDER AFTER ITS BEEN PLACED?

Since the turnaround times on our shipments are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend writing to help@bolt.is immediately upon realizing that something may be wrong with your order. We will always do our best to make sure you’ll get what you need, but unfortunately can't make any guarantees if the order has already been processed and is on the way to you.

Payment

WHAT PAYMENT METHODS CAN I USE?

We accept all major credit & debit cards. We don't take money orders or checks, but there's a work-around. You can just buy yourself a credit card gift card. They sell them at most grocery stores or other retail chains. Just remember to follow the directions on the packaging to activate it before you shop online with it. Works just like a credit card, but it's not linked to your bank accounts.

DO YOU ACCEPT BITCOIN, ETHEREUM, GOOGLE WALLET OR SOME OTHER WEIRD PAYMENT SYSTEM THAT I LIKE?

As much as we'd love to facilitate your order, we only use our own payment system to help things run smoother.

IS IT SAFE TO SHOP ON YOUR WEBSITE?

Guaranteed. We don’t store any of your credit card information (that’s handled by our payment processors, Shopify Payments, the best in the business) and we will never share your personal information with anyone else.

I’D LIKE TO CANCEL MY ORDER

At this time, we are unable to guarantee cancellations. Please write to help@bolt.is. If your order has been processed, we are unable to accept a cancellation request.

OTHER IMPORTANT STUFF

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.